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Wife went to check in for tomorrow's reservation, but couldn't login. Message says account is under audit. This was the scenario I was hoping to avoid. Does anyone know if you can check in in person if the account is under audit. We are already in Virginia Beach staying the first two nights at a holiday inn express.
QUOTE=Moh20;34250732]I am pretty sure that they can do whatever they want. "The Company may cancel a Member’s accumulated Points, suspend Loyalty Program benefits, suspend Elite Membership Status, suspend Lifetime Elite Membership Status (which will subsequently also remove protection against the forfeiture of Points should the member become inactive as described in Section 1.5.d. or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion".
Marriott won't explain why they shut down an account in most cases.[/QUOTE]