FlyerTalk Forums - View Single Post - How does mobility/wheelchair assistance work?
Old May 31, 2022, 5:14 am
  #5  
mymsman
 
Join Date: Sep 2010
Programs: priority club
Posts: 74
Whether you deal with one wheelchair pusher or more varies a lot, At some airports you can call for assistance from phones near the disabled parking areas at others it starts at the checkin desk (if you will require assistance before check in make sure you find the airports assistance number in case they don't have special phones)
Normally an assistant will help you from checkin through security to the departure lounge. VIP lounge (if eligible) or gate depending on airport and time to departure, Usually you will be left until nearer to boarding time when you will be collected and taken to the plane.
At the other end you should be met at the plane and assisted all the way through immigration, baggage claim, customs to the terminal exit. At most airports they are willing to take you out to the car parks/ transportation/ car rental.
Since we usually travel with own wheelchair/mobility scooter we don't usually require assistance outside the terminal.
When there is no air bridge the airport should provide an ambulift truck to lift you onto/off the plane.

My wife prefers to to make her own way from plane seat to door rather than using an aisle chair - she has had bad experience being bumped against seat arm rests in an aisle chair.

Last edited by mymsman; May 31, 2022 at 5:20 am
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