Originally Posted by
sigma421
It’s amazing how often customer relations seem to misunderstand what customers are saying to them, given that this is basically their job. One would think BA would want to invest in some urgent training for them, given how often this seems to be happening…
In fairness to the individuals customers communicate with, I’d imagine it is a fire fight from the start to the end of every single shift and that they just pray for the end of it to come sooner. The airline is not a very happy place right now. But whilst the top echelon award themselves bonuses whilst continuing to insist on applying pay cuts to their
subalterns, nothing will change.
The modus operandi at present is to exist and operate in a parallel universe.