Originally Posted by IMissThe747

I had a reservation with me (1K), Mrs. IMissthe747 (Platinum), my mother (general member) and my daughter (lap infant). I used the app to check in, since I needed to scan my daughter's passport for the first time. Check in was successful, and we were all on one reservation. I was not asked if I wanted to split.

Later in the day I was upgraded, and the system split me onto a separate reservation. A few hours later my wife was upgraded, and she was split onto a third reservation.

My mother never showed on the upgrade lists once the reservations were split. We had a leg departing out of EWR that went out with two open seats up front, and the agent would not upgrade my mother, despite her eligibility as my traveling companion originally on the same reservation.

Not sure if the lap infant screwed things up in the system, or if it was just another "lucky" day in EWR.