Originally Posted by
hazcaddy
By resurrecting a very old thread I can give you a very old reply:
Back when I was young and foolish (around 50 or so) I had a bag unlovingly processed by AC. Calling the AC "service line" I was informed that they had several Luggage Repair stores under contract who would fix the damage, and luckily the one in downtown TO was less than 2 blocks from where I worked. They did a super job and it didn't cost me a penny.
Later, when flying AC to SAN we had a bag terminally processed , and as AC's onsite rep was United, we showed them the bag and one minute later they came back with 3 brand new bags saying "which one would you like?" - a different approach.
I would suggest at least contacting AC and seeing whether they still use Luggage Repair shops. I can't see the "which one would you like" approach being in AC's repertoire any more.
Thanks for the response.
I filled out the online form which was on the receipt provided by YYZ baggage. Finally got thru to the baggage number who was basically useless as all they said was fill out the form and wait for a response. The email confirmation says response in 5 days though given Covid excuses I doubt that will happen. The bag is metal clad and has been shredded so I doubt a repair would be possible unlike a ripped handle/wheels/zip, etc. I am still hoping for a replacement bag. $100 credit would not come close to paying for this bag so hoping for a decent replacement and preferably before my relative departs Canada in a couple of weeks.