Originally Posted by tennessetom

I had a flight today that was cancelled. The reason on the status page was “operational issue”. My flight was the only nonstop to my destination on delta but JEt blue has a fair amount of service. The jet blue fare wasn’t too bad, call back time at delta was three hours, I booked the jet blue flight on my own figuring I would just get the refund from delta. Delta finally called back and I asked for the refund. I was told I can only have a credit as the cancellation was Weather related and they could have rebooked me. I guess so with a long connection or on a different day but who knows since I couldn’t get thru and on line showed no options. I wasn’t in the mood to argue plus my jet blue flight was boarding so I said fine and hung up. I can use the credit just preferred the refund. I assume the agent was wrong but she claimed the operational issue was weather related. In the good news category I was allowed in the sky club with a boarding pass for a cancelled flight. The person at the desk was busy and I said I was going to go call to get rebooked. I just think she didn’t much care

cancellation reasons are pretty new to delta and vague compared to United. But I assumed operational to be a crew or aircraft issue not weather.