It is incredibly obvious to me that this property is struggling severely with staffing issues. I'm not sure if rates are high enough to sustain the state of operations this hotel should be running at. I paid $119 before tax, which is unheard of in 2022. Hopefully, this property can find its footing because the hard product is there and the people that are there seem to be trying.

I will get into the issues, but first, I'll write my room review without thinking of them. I was able to get upgraded to a Corner King on the 21st of 25 floors (actually 26 as there is an extra elevator on the 25th that goes up one floor) after asking at check-in. The room is small but consists of three separate window bays - lots of natural light. I was facing SW and had a nice view of the W Foshay. The view was nice and made the room feel like a perch in the sky - I actually kept my blinds open at night. The bathroom is small but effective. The shower had wonderful pressure - really a very pleasant shower despite the small head. There are a couple of cabinets, a small side chair, and a desk with wheel-around chair. By moving the desk chair, you could get a nice TV-watching station by putting your feet up on the bed or the other chair. The TV had the latest Internet TV OS. The bed was very plush - nice pillows, plush mattress, plush and thick covers. Some of the sheets were a bit worn and were already pilling a bit. Still, I got a good sleep.

Now the issues with the room - cleanliness. I have never seen a bed with so many long hairs in it. The presence of lint all over the sheets made it obvious that a lint roller hadn't been used. One of the sheets had a couple of small stains, as well. As a result, I stripped the bed down the mattress. I did not find anything else concerning - though, the duvet had several stains as most duvets usually do (covered by sheet anyway). The mattress, pillows, and mattress cover were all in good condition. Still, the cleanliness standards here had me very nervous, and spending more than an hour inspecting a room is not fun. Besides the bed, the carpet throughout the room was stained with several varieties of colors. Outside in the hallway, the carpet had some nice old gum stuck to it. The bathroom had lots of floor hairs, but oddly, the shower was very clean (showers are usually where I find hairs). One of the towels had some large stains, but the rest were good and oddly hair-free.

The cost-cutting was also very apparent - no body wash, no lotion, no cotton swabs or balls despite the container for them, only one coffee pod for the coffee maker. No privacy sign, so Housekeeping was knocking at 10:30 AM.

Throughout the night, no staff members were present at the desk or lobby level - seems like a security and safety issue (I walked by a couple of times).

General service really wasn't that bad - generally friendly but rather quiet. I brought up the hair issue at checkout, and the agent apologized and said they would speak with Housekeeping. No issue with 4 PM checkout in principle, but I left at Noon.

Similarly, breakfast was odd, but the single server was friendly. I had to wait for 5 minutes for her to come back to the empty restaurant space on the 5th floor. Still though, she was nice and efficient once I found her. I was the only diner for most of my meal. I was not given a voucher or any clue what breakfast includes. I ordered the $17 American breakfast and coffee. The eggs and toast were really good, but the bacon was cut too thick for my liking - the side menu specifies both classic and thick styles. I should have specified. At checkout, the agent mentioned without prompting that breakfast would be wiped and that I would be leaving with a $0 balance (prepaid reservation).

Overall, I don't think I would return until reviews start consistently showing an improvement in cleanliness and staffing. It's a shame because this could be a really nice place.