Decided to use MCOL before going to insurance. Just because I was irritated by BA's position
BA have offered to settle for the entire claim + filing fee.
Would have been so much easier and created so much goodwill if they'd just paid up when I asked.
Originally Posted by offer email from British Airways Lawyer
Please accept BA’s apologies that the circumstances of your claim for reimbursement of alternative travel costs were not fully understood and resolved by BA’s Customer Relations department at the same time.