Originally Posted by
ISTFlyer
There might be additional reasons such as the OP was traveling to the US on this connecting flight where he was selected for secondary screening by the US government where online check-in is prohibited in this case, etc...
Or there might be another passenger under the same name on the same flight which would also block the online check-in process. Such as if the OP was named under a common name like " Steve Miller ", etc...
Without knowing all the details ( where to, where from, flight details, etc... ) we can't comment on the situation.
The flight was from an African city to an EU city via IST, and all passengers are subject to passport/visa/covid/other documentation check at the airport anyway, it has never deterred anyone from being able to check-in online and book seats. Not a single person between between local office, airport staff, TK contact centre or travel agent have any idea why I've been singled out and were all unable to do much to help as system restricted them too, but they all said to raise an online feedback, which I've done and now I'm receiving ticket closures with random responses, rendering the whole process quite unhelpful and a waste of time.
I only really wanted to see if there is a way to get the attention of someone more objective and accountable at TK, but maybe there isn't on evidence of the replies here, and that's hardly surprising given just how much of a joke their online feedback response team have been - surely they couldn't get away with it if there was quality control or a way to report this sort of service higher up!