Thanks for the helpful comments. I will ask for higher floor. We are in Cathedral Wing but on 10th floor out of 12 I think. Odd on the toiletries. We don't do housekeeping b/c of Covid so even more surprising that they said no to larger bottles.

FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!