Originally Posted by
SKT-DK
Exactly - and that is perfectly exemplified by one previous poster stating "if I can get some of my money back, I will"... So it all comes back to opportunistic behaviour.
Things break, that is a fact of operating any sort of equipment.
Is a train company subjected to pay you hundreds of Euros every time the tracks freeze, there are leaves on the tracks, etc? No, they are not. Would your bus company be liable to pay you that amount when they break down or get stuck in traffic? No. But everybody is screaming compensation because they can, because the EU has a grudge against the airline industry.
If it is caused directly by the airline, yes by all means compensation for late arrival is due - but if it is a part that fails en-route, etc it surely is just a risk of travelling.
I am sure this view is unpopular with the majority here who look to just "get some of their money back"...
It's not just a matter of "getting some of their money back"
It's BA that has set the tone for this in many ways.
You constantly hear of people who have to fight to get money legitamately due to them from BA for various reasons. CEDR, MCOL, small claims court..... You hear of customer service outright lying to passengers
If BA treated their customers fairly (just the legal requirements and no lying would be a good start) I'm sure there would be fewer people claiming for things like the situation in the OP.
More goodwill.