FlyerTalk Forums - View Single Post - Help with denied boarding on codeshare operated by Transavia

May 28, 2022 | 8:58 pm

#12

flyerCO

FlyerTalk Evangelist

Join Date: Sep 2003

Location: San Antonio

Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium

Posts: 28,002

Quote:

Originally Posted by stevendorechester

One advantage of buying a DL ticket is that they apply their COO on codrshare flights.

OP should file an EU complaint for both IDB as well as any delay and duty if care. EU laws do not require the plane be oversold. The passenger paid DL for a ticket and was denied boarding.

Also, a chargeback should be in order, only for what was not provided though and not the full amount.

Quote:

Originally Posted by chuck1

Some questions:
-Do we write to DL and ask for the $140 per person additional collection plus the night at the Sheraton Amsterdam Airport?
-Do we also file a claim with the EU department for EUR 600 for the delay? If so, what is the website? Do I use the true HV flight number for that?

DL has nothing to do here. Everything under EU rules is responsibility of HV. You file with them and if they fail to respond/ deny, you then file using a claim service, or file a lawsuit, or file with regulator of country you departed from. (AGP)

Reply