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Old May 28, 2022 | 3:37 pm
  #12  
pmblinn
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10 Years on Site
 
Join Date: Oct 2014
Location: RNO
Posts: 983
Originally Posted by hurnik
Is it some kind of setup for missing your connection?
Absolutely yes. AA loves having their passengers misconnect. Why wouldn't they?
- it costs them more in customer service time/energy dealing with misconnected passenger
- said passenger has a very unpleasant experience, which may (or may not) affect their future AA bookings and social media postings
- it will likely ultimately cost them more operationally to get said passenger from A to X to B
No-brainer
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