Oh dear , AA really are putting you through the mill. Why not ask them to send you a copy of this mysterious star file - I've challenged them on this before and when they can't come up with the goods, they tend to back down [and when they do send through a file extract, it usually proves them wrong].

I'm assuming that your itin needs to be issued on paper because it includes carriers which aren't yet geared up for e-ticketing. In such circumstances [ie you don't have an alternative to paper] you should insist on the paper issue fee being waived.