Sixt Platinum (through our corporate agreement)

16 days rental with pick up at Leipzig (City location) and return at Munich Airport.
Booked: A6, BMW 520 (PCAR ?)
Got: BMW 530 Touring (LWAR ?)

Had the unfortunate "luck" to rent on Apr 29 morning, the 1st day of the major, global system outage. Contract created manually and lucky I had all details of my reservation incl. price etc. I was going to drive in Austria and more importantly "through" the Czech Republic on way to Austria. I had added the "foreign use" option to my rental when making the booking, so that was fine.

However, I had booked PCAR (A6, BMW 520) which is the highest car category allowed by Sixt to be driven in Czech Republic (Austria no issue), so in theory I was not eligible for any upgrade.

Was offered an Audi A6 Avant or a BMW 5-series Touring though engine and group (P or L) wasn't clear to the (nice) agent as he couldn't check the system and keys were just being brought down from garage by staff. I asked him which was the nicer ride for a road trip and he said the BMW which turned out to be a great choice as it was an absolutely fully loaded BMW 530i Touring with full safety package (radar, head up display etc.), laser lights, M package, full leather, heated and ventilated seats, ... (the list goes on) which is L Group (due to the bigger engine).

At that stage, with the system issues and all, the agent confirmed I could drive it into / through Czech Republic and he probably could have cared less at that point. I asked about damage, but he couldn't look it up of course, so just said that I had the full insurance with zero deductible and no need to worry, plus I should take pics if I spotted something ( I always do anyways).