Originally Posted by
huge
A month ago I spent $99 on my Plat to upgrade/change my wife's seat to Comfort+ on an international flight. I have not received the credit. It shows on my Amex statement as "Upgrade Charge" ... am I out of luck or is there any way to call or chat and get the reimbursement? (I see people in this thread saying they got C+ upgrades credited but I wonder if theirs coded differently, were for lesser amounts or domestic flights)
Upgrades to C+ and first do not qualify. If you call say you do not know what the difference is between these and a seat selection fee they sometimes make a one-time customer service adjustment.