Originally Posted by
fastflyer
I should have the same "soft product" experience from CLT that I do from any other hub.
I could not agree more. Not fair to ex-PHL/CLT flyers that there is not a single premium ground offering for it's flagship pax. By giving complimentary access to the admirals club, they're essentially saying we value the J ground product at $65 (the price of a day pass to the club). The least they can do is comp your drinks and give you one of their paid dishes free.
Every single United hub with multiple long haul intl flights (all except DEN) have a Polaris Lounge and Delta's SkyClub (for D1 pax) is significantly better than the AC.