Originally Posted by
jrey
Might it be possible that the cert has not been canceled yet because I canceled the reservation online and the cert fell back to my account automatically? To be honest, I am nervous to contact Marriott and afraid that one of them might do something wrong again.
Hi jrey,
We would like to help look into this issue if you may provide the following information to us via private mail here or by email below.
your Marriott Bonvoy account number, name and email address registered on the account, and the detail of a recent stay posted to your account
If you prefer to contact us via email, please include your Flyertalk username in the email.
[email protected]
Best Regards,
Christina Z
Specialist, Social Media
Marriott International