What is your IHG Rewards status?
Diamond Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not the best of stays

Which room did you book and which upgrade did you receive?
Booked King Bed Standard, received the same although I think it was a larger room than most

How are the rooms?
Renovated in new US HIX style. Comfortable bed and plenty of storage. Shower only with dispenser bottles




How is the exec. lounge?
N/A

What was good and what was bad?
Good - reasonably modern hotel close to Williams-Grand Canyon train (which is why I stayed there; excellent BTW). I was thanked for being a Diamond member by the same member of staff at least 10 times!!
Bad:
Check-in process - Privacy issue - receptionist read out my address and last four digits of card. I was then told to insert card anyway but remove before it was authorised
No housekeeping "because of COVID"
Public areas didn't seem particularly clean
Check-out process - bill placed under door did not match the reservation from IHG. The problem seemed to relate to a "Utility Surcharge" of $30 per night. The IHG reservation had only included one night but I stayed two. Obviously, someone had not loaded the rates correctly. It was removed after some discussion

Value for $ or Priority Club Points? Would you return?
Don't think I'll be back in Williams but if I were, I would probably return. The hotel itself wasn't bad; they were obviously having staffing issues.