Originally Posted by
margarita girl
Per the second point in the wiki, you should have got points back. No idea how you ended with another cert since they supposedly don’t exist anymore. 🤷♀️
Might it be possible that the cert has not been canceled yet because I canceled the reservation online and the cert fell back to my account automatically? To be honest, I am nervous to contact Marriott and afraid that one of them might do something wrong again.