Originally Posted by
mvc22
I don't quite remember how I did it, but there is a way to talk to an agent over text. I did that for purchasing bags before checkin since the website also wasn't working. However, their website is easily the worst I've ever used (you're welcome LifeMiles) and definitely discourages me from using them for anything for a while.
There was a 45 minute wait for an agent over web chat, which is what I ended up doing. Text isn't really text (ie, not SMS). it uses some proprietary software (business messenger or something??) that apparently isn't set up on my phone; the link went to a Google web page that gave me an error).
The agent was great when I finally got through. She told me that it's a known issue; interline customers can't pull up their reservations on the website and the IT team "is working on it".
Overall, I wasted an hour of my time on something that should have taken 30 seconds on the website.