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Thread: Charged $437 For Purchasing 35K Points When Trying to Use a 35K Cert On the Website
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Old May 24, 2022, 1:09 pm
  #39  
charlesonmission
 
Join Date: Dec 2015
Posts: 393
Email Marriott from here:

Abbey L
Specialist, Social Media
Marriott International

[email protected]

This is a known issue at Marriott. The Marriott team here should be able to help.

Originally Posted by echino
No resolution for me, I called Marriott Bonvoy to follow up and they are refusing to refund this unauthorized charge. They are telling me points purchases are non-refundable.
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