Originally Posted by petter2

I'm getting the error message that the name/email doesn't match for an e-voucher issued manually by the back office. Called BA and they said the details do match. Also tried different surnames of the other passengers, didn't work. Tried to book over the phone but price is higher. Anything else I can try? Otherwise, I will call tomorrow to book a random flight, then call again to get it cancelled as a new evoucher and try again. Got the BA number saved to my phone now..