Surprised to hear about negative experiences at IND because (a) IND is a major base for YX, (b) the customer-facing staff at IND is mainline -- or at least they used to be, and (c) never had to wait long for bags there. When I was flying through there regularly, IND-based ticketing and gate agents saved several of my trips with really fantastic customer service. However, that was a few years ago and presumably the ramp at IND is no exception to the nationwide staffing shortage.