Hi All,

I had a terrible check-in experience at the TAP Business Class counter in LIS as a TAP Gold (*G). It felt worse than Ryanair service levels with very aggressive (yet somehow infuriatingly slow) staff challenging baggage weight, being outright rude and generally completely inflexible despite it being the home of TAP and having status. I feel like I have to provide feedback, and cannot just sit back.

Questions:

• Does anyone have any experience filing an official complaint with TAP?
• Would it lead to anything at all? Are there better/worse routes, or should I just let it go?
• Finally, is compensation (as a *G, and TAP Gold more importantly) even a remote possibility or am I being naive?

I tried at the lounge straight after check-in and they just told me to go on the website…another testament to their stance on customer service.

Did I ultimately just have bad luck or have people encountered similar events? One thing I know for sure is I'll definitely try as hard as I can to avoid this airline...cannot believe the service I received even as their highest tier member in their home hub! The saddest thing is I can't think of a decent airline these days any more...