Originally Posted by
chitink
Sorry I searched but am still unclear. If I book an award economy flight can I use a voucher to try and upgrade to business?
and what is the penalty on cancellation of award tickets (if upgrade doesn't clear)
1. Yes, award flight can be upgraded with voucher but not with points.
2. You’ll get the points back and taxes -processing fee so in many/most cases taxes are lost if you cancel. You can also move dates, of course.