Originally Posted by
Nicksta
As an update... 2 hours and 17 minutes on hold and an agent was able to find the ticket. She also cannot create the value because "It was an unflown one-way ticket and those don't have any value". I questioned that and she agreed that it sounded wrong. She now has to wait for 1h50m to speak to another department and wants to keep me on hold for that period of time because they do not do call backs or emails concerning the resolution. Shambles, this.
Agree. I asked a CS about this. Apparently in rush to get people on phone absolutely no (or close to it) training on anything but simple tasks.. Thus anything that requires more than a few clicks requires calling support for majority of agents. They did say agents are supposed to start going to training classes starting this summer. We'll see about that. Call me shaded, but I doubt it.