Originally Posted by
Nicksta
I did call that number. This morning it offered a call back, but now it does not. I gave the phone agent the ticket number, but she said it was only a partial credit and would have to be calculated and she didn't know how to do it. Thus.. wait for chat was her advice.
Wow, what an awful agent. It could certainly be too complex for them, but they have resources available to them. Anytime an agent says they don't know how to do something, you should ask to speak to a supervisor.