A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Are we getting genuine DM agents? Or does the phone system just send us to the first random available agent but with a wait time priority? DM agents should get enough calls about upgrades to learn the basic rules very quickly.