FlyerTalk Forums - View Single Post - Residence Inn Lexington Keeneland/Airport, KY [Master Thread]
Old May 21, 2022 | 7:38 am
  #15  
schmitty2000
 
Join Date: May 2022
Posts: 6
Thank you everyone for all of your replies. There are a lot of shoulda, woulda, and coulda's but unfortunately I can't go back and change it. Yes, we should have never left a pile of cash on the bedside table, yes we shouldn't trust people, yes we should have filed a police report. It sucks but as in the rest of life, you can't go back and change the past. Ultimately we had only gone down for breakfast that morning, we had not gone away for the entire day with cash on the bedside table. I completely agree with all of you that the hotel must get a ton of fake claims against them. Truthfully when I read complaints like this on a site such as Trip Advisor, I take them with a grain of salt as I suspect that the person is just disgruntled and is looking for free stuff. I was leery to post anything on social media as I was afraid of that backlash (which I got a little bit here). I have my doubts that we will get the money back at this stage but truthfully I just posted on here looking for advice on how to at least talk to ANYONE at Marriott. The hotel still continues to ignore my emails. In the end, if they replied to me and comped me for part of my stay, or all of my stay or even provided me future credit to stay at a Marriott hotel, it would be acceptable but trying to even have that conversation with them at this point is like pulling teeth. Thank you again for all of your comments. I know the hotel is hoping that I will go away but truthfully, their silence just makes me want to email them more and more.
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