Originally Posted by The Road Goes On Forever

Disagree if you want but let me give you a few facts. Housekeepers steal things all the time that guests leave behind. Most properties have little to no camera coverage and at best weak/loose systems in place for logging items. It's almost too easy. Guests leave stuff behind all the time and very, very few ever call about them. Unless you have "proof" (receipts - photos/video of the items), the local authorities usually can't/won't do much past generating a police report and the franchisee will almost always attempt to bottle up any complaints. Most guests get frustrated very easily and go away. Understand also that for every legitimate complaint a property gets, there are a thousand more embellished crackpot stories that occur which is why places are at times a bit callous. It's like the boy that cried wolf. You hear enough stories where the guest is lying or refuses to accept responsibility for their own poor choices/non-actions or they think that because of a status level no rules apply to them so that when a real issue arises you initially roll your eyes and think "here we go again" even if this one is real.