FlyerTalk Forums - View Single Post - major damage to the room charge
View Single Post
Old May 20, 2022 | 1:21 pm
  #22  
LowValueCustomer
All eyes on you!
5 Years on Site
 
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, AA EXP, BA Silver
Posts: 1,013
Originally Posted by VegasGambler
In what sense? They are not committing fraud, and they have no obligation to allow a chargeback. You can always sue the hotel.
Agree; "they" was in reference to the property, not the issuer; have edited to clarify. This discussion started in the context of a bad faith insistence by a property on wrongfully passing along costs to a consumer who was not liable for them, even after being notified of the error. Certainly that's more in the neighborhood of "fraud" than a truthfully initiated chargeback; although I suspect it'd be an uphill climb to show that either meet the threshold for fraud in a legal sense.

Yes, I can always sue the hotel, and yes the hotel can always sue me; but in practice these sorts of matters will generally be resolved through the dispute process (assuming the consumer does not simply pay the wrongful charge out of intimidation), and in that process the property is always welcome to invest the resources and efforts necessary to fix the problem they created.

(Agree with your point re WoH account-related risks, of course, and I tried to make clear in my initial post that this approach is not risk-free, simply that some may consider the risks worthwhile in this circumstance.)

Last edited by LowValueCustomer; May 20, 2022 at 2:31 pm
LowValueCustomer is online now