Originally Posted by
bocastephen
As long as this is the actual 2 bedroom "Ohana" suite and not the larger guest room with 3-4 twin beds, then you scored OK.
If only the guest experience here could be more consistent. For the past year I've just been booking the premium Diamond Head ocean view room at the Marriott and calling it a day as I expect (and receive) absolutely nothing in terms of upgrades, Elite loyalty recognition or anything else there, and it's less stressful to know you're getting absolutely nothing than to worry about arguing with the FD over something you think you should be getting, having paid a large premium for the Sheraton or Moana vs a lower cost room at the Marriott.
I agree with this. That why we've also started booking the category of room that we like there, with any upgrade just being gravy. But our last experience was worse than not getting an upgrade. Being stuck in a noisy room by the elevators with two connecting doors and no working HVAC for two days was unacceptable by any standard, elite or not. We both voted it by far our worst experience in 18 years/2700 nights with Marriott. Agree that the guest experience here is really inconsistent, but has also gone downhill in recent years.