Originally Posted by
LondonAussie
Thanks for this - answer from TA was that they use Amadeus. They make the bookings on our behalf and we don't have any access to their systems. The hotel booking does not appear in my ALL account, but the flight bookings on the same itinerary worked perfectly to appear as upcoming trips and no issues with airline status recognition etc.
Ok , got it so you have less visibility than i expected
So to make things simple , ask the support team of this TA if they can investigate after you receive answer from both hotel and Accor about what happened and what to do
If your company and/or TA is big , there should be a delivery manager from their side to work with your company or in your company for sure you have a travel and expenses manager , those people can help , so have a chat/coffee with them and explain your case
Probably the type of fares or channel they choose to book through amadeus is not good
edit = Ask TA if their Amadeus is automatically connected to the accor booking system (i assume a regular employee won't probably know the correct answer) , if they are not then all bookings done are seen as 3rd party
Originally Posted by
LondonAussie
Unfortunately our company policy changed recently and we can't self-book to expense it back anymore. I'd always do that previously to get rewards points on my credit card! Now our process has been "improved" to charge direct from the TA into our travel expenses account.
I now understand that your hands are thighten , so you have to try what you can ....
if you travel like for few days once every 3 months it might not be worth the effort , however if more often then i suggest to investigate , cause you are essentially loosing free cashback
I had similar situations few years ago where i had to avoid some airlines fare class or avoid some hotels chains , so i made sure everytime that it was clearly understood what i want or not when TA booked a trip on my behalf , and in case of errors send a quick email right after receiving confirmation asking to correct their mistakes