Originally Posted by haapalainen

I must say to me this is not confusing at all. On the contrary, I have trouble seeing any negatives with this pricing model.

Customer should be happy, as no matter if he prefers Light, Classic or Flex, the airline will sell him a ticket in the lowest (=cheapest) booking class. 99% of passengers have no idea what booking classes are, they are only interested in price and what is included in the ticket. As long as Finnair manages to communicate Light, Classic and Flex clearly, everybody should be happy.

Of course some FlyerTalkers would have wanted to buy a full Y 800€ flex ticket for increased miles to their own FF program but this is such a small minority. And it is still possible for those idiots to phone the airline or a TA. Finnair Plus customers who want more points can choose Classic or Flex easily.

And finally, why is it a scam changing a Flex ticket and paying fare difference? It isn't any better paying more in the first place and less when changing. At least when paying less in the beginning one might save some money if doesn't need to change.