I’m very pleased to post an update on this situation.

After seeing my post in this thread, QR’s official company representative, Going Places Together sent my a private message on FlyerTalk asking for particulars of my situation and offering to help look into it. As it happened, I was overseas at the time so didn’t have all the information at hand. And as it happened, I was flying home on QR. When I reached Doha, I went to the ticketing desk (desk 1) at the Transfer Desk, explained what happened with my tickets and refunds, and asked what he could do. Fellow explained that all the could do was call the refunds desk, and he was put on hold to wait for an agent (like I would have been calling from home myself). When I had to go to catch our flight, fellow recommended that I email [email protected] with all the details and asked for certain information about when the missing refund was processed. When I got home, I did so. But I received no response for an extended period. Then I PM’d the company representative here to report that I’d sent the email, got no response, and take up the offer of assistance. Couple of further PM’s exchanged, and I gave the company rep all the details. A few days later, I missed a call from Qatar. Then I received an email to the account where I booked those reservations, subject: FT Reachout. The company rep asked how to reach me by phone to assist. I responded. A few days later: missing REFUND ARRIVED. It has been paid correctly. Yes, some months later than it should have. But these things happen in any large organization. And, through the diligence of QR’s company representative on FT, the situation has been made right, and I’m happy.

Thank you, Going Places Together!