Really book your tickets directly by the airlines and stay
away from Opodo / eDreams!
Almost 2,5 years ago my flights were cancelled by Airlines and still no refunds.
Airlines have approved refund back, but Opodo / eDreams won‘t transfer me back.
Very poor customer service, many lies and difficult communication. The support from Opodo / eDreams is lying me since 2,5 years that they not gotten the refund from Qatar and Oman Air, but both infolines from the Airlines told me they have done a refund, just few weeks after flights cancellation.
Worst ticket selling platform (OTA) that I have ever used and never again.
Btw Opodo, Travelink, eDreams, GO Voyages and Liligo is the same travel group company.
Originally Posted by
Richard Hoffmann
If it were possible to give it less than 1 star I would. Customer service is horrific. I have been waiting since April 2021 for my refund to be processed and the only contact I can get out of Travellink is the auto email response once a month insisting that they are working on it.
I would warn anyone looking to use their service that you will not hear from them once they have your money....
Any experiences with TravelLink?