Originally Posted by
dr_torch
Can I call in and request this or are they going to have no idea what I am talking about?
I'm only a lowly E50k here so I have no access to a concierge.
Aeroplan wouldn't know what you're talking about because Aeroplan no longer offers the service, widely known as Star Alliance Upgrade Award (SAUA)
you'd want to consult any other star alliance loyalty programs you have a balance with (or credit card/hotel points you can convert to various star alliance carriers' programs), like United for example, which offers SAUA