Originally Posted by
missingcolours
Officially, yes, that means that Hertz is saying that you need to go to the counter.
In practice, I've never had an issue just going to the PC section.
The 2 scenarios where I've seen "Standard Counter":
- updated credit card on file or new renter (they can validate the card at the gate)
- booked less than an hour before pickup time (no problem, just pick a car and go to the gate)
If you *do* go to the counter, you should still be able to go to the PC aisle after they validate your credit card or whatever they need to do.
Does any one have experience with this? My SO is first time with Hertz PC, and I think first time using her gold number. We also have to add her mother to the reservation as both have AAA and its an AAA rate. I see "standard counter" listed on the reservation, and was suggested in another thread that the gate agent might not know about the AAA free add a driver, so I was planning on having us go to the counter.
We booked this solely so we could get the PC aisle, and would be very very disappointed if we can't get it on some technicality.