Hi there,

So you offer a shopping link which does not track and then say the T&Cs are that missing points claims are not entertained. How can you or Sainsbury's justify this?

I am sorry but this is absurd. Does that mean that I can become a shopping partner with BA and offer thousands of Avios to customers who order from me and then say "I have no record of your order so you get no Avios, and I will not entertain any claims if you think your points are missing, goodbye"? If that is the case, is there an application form to become a shopping partner with BA?

Seriously though, I would like to take this complaint further so please pass this on to the next level up / supervisor / manager who can answer this question.

Thank you in advance,

Dear Petros,

We are sorry you have been disappointed by the outcome of your claim.

Unfortunately it is Sainsbury's Grocery’s policy that they do not accept claims on missing claim as stated clearly in their purchase condition. Therefore, we are unable to investigate your missing transaction further due to the fact that the retailer does not accept claims.

We’re sorry we could not offer further assistance regarding this matter.
For future reference, we suggest you:
• Clear all your cookies before you log into your British Airways Avios eStore account next time so that when you click out to the retailer only the cookies created for that purchase is recorded.
• Do not go off to other websites before you complete your transaction (including direct to site, search engine, Google ads, banners, email/newsletter, coupon sites, other reward program etc.) as interrupting the browser session that started from British Airways Avios eStore can affect tracking and overwrite the last referral as being from us.
• Temporarily disable any ads block software/extension when browsing our online mall.
• You may try to make your purchases on other devices and browsers to see if this makes a difference. When doing so you are advised to first test and view your click from your Click History that located under "My Account" at the top menu at http://www.shopping.ba.com/, so to make sure the setting of the new device/browser being used is all good.



Thanks again for contacting us.