Originally Posted by dvs7310

Basically don't buy anything that a JL staffer tells you regarding their IT. It's absolutely horrible, about as hopeless as I've seen on any carrier from a developed country. This is regardless of a revenue ticket or award, doesn't matter. Their IT is just awful.

I haven't a clue why but anytime a slight flight change happens, it erases your entire itinerary from the website instead of being able to accept or reject the change without the assistance of a human, you must absolutely call in to their overworked call centers after that and wait 20, 30, 60, 90 mins on hold... their seat selection is broken, etc. etc. etc., I can go on.