Hi all, hoping someone can help me. My mom booked a flight on Spirit using her CSR. The flight leaves Thursday and she is currently in the hospital having emergency surgery. She asked me to take care of cancelling the flight as she certainly won't be able to make it. On Spirit, they are offering a fraction of the cost of the ticket. Would this be something CSR would cover?

If so, how do I go about doing it? Do I cancel with Spirit, get what they are offering, and contact CSR for the remainder?

Thanks in advance!