GH - Kuala Lumpur
King Deluxe to Grand Exec Suite - very nice corner suite
GH - Jakarta
King Deluxe to Grand Suite - have to say I am a bit disappointed. First time back in Jakarta since pre-pandemic. They have renovated the rooms, but something is just off with them.
Note - in both cases the suite was not given on arrival. In the case of KL, I understood as I arrived during the Eid holiday. The hotel was quite busy and suites showed sold out. After 2 days the holiday folks cleared out and they promptly upgraded our room to the excellent Exec Suite. The Grand Club also re-opened after 2 years and the staff there was very attentive.
For Jakarta however, it was different. Suites showed available, however on check-in (at the window marked WoH) the person doing the check-in made no mention of upgrade (he seemed to maybe not even know about Glob benefits...it was strange). So I inquired and he went and got the FDM on-duty. He told me they couldn't upgrade because "rooms are getting full now". When I had checked earlier in the day, they showed suites open the entire length of my stay (10 days) - but then after checking in I looked again and they were gone. Not sure what happened there...just got the feeling they were reluctant to upg for the full length of the stay (10 days). Hotel doesn't appear to be that busy - it looks like some floors may still be closed down (either for renov or just not fully open the building).
So I re-inquired after the weekend, and was still put off with vague excuse. So I got my concierge involved and "boom" magically a suite appeared. I saw in the GH - Jakarta main thread that one Glob had rec'd recent upgrade to the new Capital Suite, but we rec'd only standard Grand Suite (yes, that is all it is supposed to be...). Grand Club still not open here, but they are giving nice benefits for afternoon tea & evening service at either Fountain lounge or Grand Cafe.