Originally Posted by
zombietooth
IME, there has been a large degradation in UA's service culture and soft product. Now, I fly mainly business routes, East to West Coast, and understand that your experience is better, possibly because of your Hawaiian home base. However, UA is still at the bottom of the list in customer satisfaction, and the sample size is large, so there is something there that the average customer is seeing/experiencing.
Best app
Connection saver
No change fees
Miles never expire
70lb. / bag for Silver and up
Free messaging
Several areas the offering has been improved the past 2 years.
If Spirit or Allegiant has better scores, then I know to automatically ignore the survey.
However, the ad campaign is not directly about such feature comparisons. It’s about the feels.
If they brought back 747s the campaign would be a home run tie-in