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Thread: New United Ad Campaign: “Good Leads The Way” & branding / website changes
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Old May 16, 2022, 1:29 pm
  #31  
HNLbasedFlyer
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by zombietooth
I apologize for being imprecise in my language. I should've use "customer satisfaction" because I was referring to this J.D Power press release:

https://www.jdpower.com/business/pre...sfaction-study
Without debating the merits of JD Power, the difference between #1 and UA on First/Business is less than 7% (UA above AA), on Premium Economy it is a bit over 6%, and under 10% for Economy (and UA above AA again) - to me at least, it is not a large material difference.
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