Something is screwed in the system today, sigh..I cancelled two reservations, 200K points, Not returned. I know they should come back instantly. Called, got a nice agent, who told me there is a system issue, they are manually logging issues. Could be 5 business days. No help when you want to book something else. I asked for a guarantee on a points advance booking until the points come back, that was a no. The people who may be able to fix it don't, obviously, work weekends. So I would advise not touching award bookings.

Am I confident the points will come back? Nope...