Originally Posted by
textbookwarrior
Questions - 1) How can the captain do this? Apparently united has a policy to let “uncomfortable” passengers off? If so, absurd
Exercising his authority under 14 CFR 91.3, combined with the Captain and United's desire not to have people onboard aircraft who don't want to be onboard the aircraft.
Originally Posted by
textbookwarrior
2) What is my best path to some sort of compensation for the delay and upset to our vacation?
Try writing in a complaint to see if you can get a CS gesture from an agent that just sees a delay/misconnect and doesn't look into the details too much.