Hello, long time Hilton Diamond member here. The wife and I are staying at the new Hilton Tulum Riviera Maya All-Inclusive this week.
We had a flight issue and didn't arrive until about 11pm yesterday night.
​​​​​One thing we found is that all of the restaurants and bars are closed by 11pm, and room service stops taking orders at 10:30pm. That meant we got in after a day of traveling with no options for food or drinks other than the limited mini-bar selections.
Since I have Diamond status I was hoping for an upgrade. We were told at the front desk that they had room upgrades with an Ocean side view available, but I'd have to pay $190 additional/night (6 nights total). This was pretty frustrating, but the manager clarified that they actually don't have availability and should've never offered that in the first place. She was helpful and tried to do some things to make it right at least. We were upgraded to a "club room" but I'm not sure if that's different from a normal room other than being closer to the main building. The view from this side is definitely not as nice as an ocean view room. Tried posting pics but FT won't let me.
The breakfast buffet was really good and had plenty of options and I've heard the food at the other restaurants is really good.
It's a new resort and seems like they have some kinks to work out still. Later this week after we've had some time here I'll post an update.