An interesting and alarming TripAdvisor review from a guest who lost total $600 from in room safe. Day 2 $200 and Day 3 $400 stolen. To me the guest is telling the truth. I always thought the 4 digital pass code is easy to crack. This development makes ma a little nervous as first thing upon checking into hotel room is to put my passport and $ bills ..etc into in room safe. The only safe but inconvenient way is to put those valuable in hotel safe box via front desk, I guess? Hopefully this is just isolated case and no need to worry much.
By the way I just had a 3N great stay 3 days ago at Erawan, which is my very first Hyatt stay.
Here part of his review:
The Bad:
Money went missing from inside the safe in the Suite. On day 2 of the trip we realised $200 were missing, which even though was a bit confusing we chalked up to perhaps there was a chance we had mis-counted. But on day 3 another $400 went missing from a separate envelope inside the in-room safe. We brought the matter to the attention of the manager on duty whom said it was impossible, which was disheartening to hear, and who said they would investigate. I wasn't happy with her response so brought it to the attention of the General Manager (Mr. Demptos) who was very kind and cooperative. They conducted an internal investigation and found only 2 people has accessed the room, room service and house keeping. Unfortunately I think his hands were tied by overall hotel policies where even if they did find the culprit they would never have admitted it.
We asked them to cross reference if they could the safe open/close times with the people coming and going from our room, which I thought was a reasonable and logical step in conducting an investigation, which he said he could not do unless we went ahead and filed a police report. If the sum or money was larger, and I had more time perhaps this would have been an avenue worth pursuing but we chose not to further ruin our vacation by wasting half a day at the police station filling reports considering we only had 2 days left in the city.