I called JAL who told me I wasn't able to access the booking as it was a QF redemption booking which I don't buy for a minute as I've been able to access it for the last 5 months since booking was made and select seats etc. JAL call center did say I should be able to access details via JAL website/App 24 hrs before flight. I think something technical is going on with redemption bookings all of a sudden which is beyond the call centers understanding. She did note my flights are confirmed "at this stage" and both totally full in every class( I was a politely pushy and asked if the flights were merely 'zero'ed out or are there actual pax names/lists showing-she told me there were pax names). I note flights in July to and from HEL will be confirmed on 18 May - according to JAL website, which will be true indication if my flights are still valid or cancelled. Watch this space. Must say call center staff are SO polite it's a delight just to call!